Technical Support

Knowledge Direct™ WEB is a web-based learning management application that can either be hosted by Digitec or licensed for client hosting.

To support the hosted elearning application and web server environment, Digitec provides standard technical support and 24/7 telephone support.

Standard Technical Support for Knowledge Direct WEB provides telephone support from our Orlando facility, 8 hours a day, 5 days a week, excluding holidays.

If the application is hosted by the client, Digitec maintains a mirror development site. This enables our staff to modify application files without affecting the live site. Once a problem has been replicated and corrected, Digitec will post the required files to the client or directly to the client's web server.

Digitec is not responsible for external systems, such as changes/failures of the legacy system or other external sources. Also, Digitec is not responsible for content updates during the support period.

If Digitec responds to a service call that is deemed not within the service contract, Digitec will provide technical support for a charge of $125 per incident. An incident covers the initial call and any follow-on calls required to rectify or close the service call.

For more information about the Knowledge Direct Service Level Agreement, please call 1-800-942-4537 and ask to speak to the sales department.