Digitec has been designing and developing interactive learning since the 1990s and is nationally recognized for custom eLearning design and development, gamification and simulations. Digitec serves a variety of industries, including hospitality, entertainment, finance, information technology, healthcare and associations.
Our clients include Cisco Systems, Symantec Corporation, Genentech, P&G, and international associations — work that has led to multiple awards.
But while the awards look nice in our conference room, our true passion is to transform learning from a singular, one-time event into a continual process that changes lives.
So whether it’s a mobile game, simulation, performance support app, or a highly engaging eLearning course, we follow a proven process to achieve results that make a difference.
This is how we do it.
The first step in the process is to evaluate the learning need. This involves scheduling meetings with the client and our account management, project manager and technical team to explore the current situation.
The findings from that analysis result in an agreement around a scope that defines the project parameters, assumptions and budget.
Digitec then creates a Project Management Plan, with a detailed project schedule in Microsoft Project. The schedule shows dates, deliverables, and review dates for the client. The waterfall schedule includes any dependency milestones.
During the kick-off meeting and data gathering sessions, Digitec further defines the project objectives, as well as the demographics of the target audience, their pre-requisite knowledge and specific technical requirements. Based on this analysis, the Digitec team recommends the appropriate instructional strategies for the project.
The analysis is integrated into a Design Strategy, which defines the instructional features, learning objectives, and a detailed content outline. For mobile apps or gamification projects, this document also includes a flow chart, as well as handset/OS requirements, proposed backstory, gameplay and gameworld mechanics details. The Design Strategy goes through two rounds of client review and revisions to arrive at a final, approved document.
During this first step, Digitec also designs the graphical user interface, iterating the concepts through two rounds of review to reach a final graphical interface design.
The final milestone in the first phase often includes a prototype. The prototype demonstrates the conventions and standards.
The prototype serves as a means for clients to see and approve the approach prior to full production. This also provides clients with the opportunity to field test the prototype, if desired, and submit this feedback to Digitec for
During this step, Digitec uses the Design Strategy and prototype to produce storyboards, which describe in detail the narration, text, graphics, animation, video and interaction for each screen in the project. If a database is required, the database design is also documented during this step. These documents constitute the project “blueprints.” Once storyboards are approved, the media is developed and posted to a client review site for review and approval.
After all of the media has been developed, the next step is to program the modules, in accordance with the blueprint documents. The modules are then tested in-house, on the target browsers, handset models and operating systems defined in the Design Strategy, to ensure the blueprints have been followed. Any discrepancies are corrected and signed off by Digitec’s Quality Assurance team before client testing begins.
During in-house testing, Digitec uses a work-flow management system that automatically tracks and distributes discrepancies and change requests to the appropriate team member for correction and quality assurance testing. After all discrepancies and change requests have been addressed in Alpha testing, the project moves to Beta testing. The client is given a link to the project, along with access to the work-flow system to report discrepancies and change requests during review.
During this final step in the process, the client reviews the completed production and conducts acceptance testing in the environment in which the product will be delivered.
Digitec again provides access to the work-flow system that enables clients to log in, post discrepancies and view the status of open items. During this final step in the process, the client reviews the completed production and conducts acceptance testing in the environment in which the product will be delivered.
If the client posts a discrepancy, the system automatically routes the change to the Project Manager and the appropriate project team member for resolution. As a discrepancy is resolved, it is automatically routed back to the Project Manager and Quality Assurance for confirmation, before the item is closed and ready for client approval.
This assures that discrepancies are tracked continually and closed before the content goes live. After the client completes acceptance testing and signs off, Digitec delivers the source and run-time files to the client and the project enters the warranty period.
The Digitec Team
Digitec has a staff of over 20, including project managers, instructional designers, writers, programmers, graphic artists, and audio/video producers. The team is assigned to projects based on the project’s requirements (design, mobile, video, web programming, etc.).
For more information on the Digitec design process and custom e-Learning courses, contact our Creative Director. Toll free at 1-800-942-4537.